These terms apply to your use of this website and to any co-hosting or cleaning services we provide. By using the site or contacting us you accept them. If you do not agree, please stop using the site.
Dahomey Group LTD ("we", "us") provides Airbnb co-hosting and cleaning services in London. We can be contacted at [email protected] or on 07886 219479.
We are registered in England and Wales under company number 13309151, registered at 177 Coteford Street, London, United Kingdom, SW17 8NT. These terms are between you and Dahomey Group LTD, and they apply alongside any written quote or agreement we send you for specific work.
You may browse the site and submit an enquiry for any lawful purpose. You may not attempt to disrupt or overload the site, probe it for vulnerabilities without our written permission, scrape it at scale, or use its content to build a competing service.
Site content is provided for general information. It is not advice on any specific property, and it does not create a professional or fiduciary duty to you.
The contact form is an enquiry, not an instruction to begin work. Nothing is charged for an enquiry and no duty to perform is accepted until we confirm it in writing.
Figures shown on the site are indicative. The price we act on is the written quote we send you, which depends on the property, its size, its location and the frequency and scope of work required.
Where we co-host, we may: communicate with guests before and during their stay, answer enquiries on your behalf, manage reservations and calendar availability, monitor and respond to reviews, coordinate check-ins, and arrange maintenance and cleaning.
Co-hosting is provided on a month-to-month basis unless a fixed term is agreed in writing. Either side may end the arrangement on 30 days written notice.
Cleaning visits cover the agreed scope for the property type, typically including bedrooms, bathrooms, kitchen, living areas, linen changes, surfaces, floors, and replenishment of consumables. The full scope is set out in your quote.
Where the property is a short-let, the service is a turnover clean between stays. Where we hold a key, access is by arrangement only. We do not clean hazardous or biohazardous waste, and we ask that you tell us in advance about any asbestos, mould or substantial damage you are aware of.
If we hold keys or access codes, they are used only for the agreed services, are kept secure, and are returned or deleted on request. You must tell us promptly if a key or code is lost or compromised.
You remain responsible for the security of the property, its locks, alarms and insurance. We are not liable for loss arising from an undeclared security defect or from keys or codes you have not changed after a previous holder had them.
Damage caused by guests is normally your responsibility as host, and your insurer is the correct route for it. Where we identify damage, we will tell you promptly and provide photographs. Recovering costs from a guest, including any fee charged by Airbnb, is handled between you and the platform.
We may be asked to deal with a complaint from a guest or a neighbour. Doing so forms part of the co-hosting scope we have agreed, but we do not act as your legal representative and we do not give legal or financial advice.
Fees are as set out in your quote and are invoiced on the agreed basis, monthly in advance for co-hosting, and per visit or per turnover for cleaning. Invoices are payable within 14 days of issue.
Where a booking is cancelled inside the agreed free cancellation window, the visit is not charged. Outside that window, and where cancellation leaves a visit we cannot re-fill, the visit remains chargeable. The window is stated in your quote; for standard turnovers it is 24 hours before check-in.
We may suspend or end a service immediately for non-payment, for a safety risk, or where a guest or third party threatens our staff.
Treat as confidential anything you learn about another host, property or guest through us, and anything we learn about your property and business. This obligation continues after our engagement ends.
The site design, copy, logo and images belong to us or to our licensors. You may not reproduce them commercially without our written permission. Photographs of your own property remain yours.
We provide our services with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, our total liability arising from or connected with a service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for lost profit, lost bookings or indirect loss, and we are not responsible for the acts or omissions of a guest, a platform or any other third party.
How we handle your personal data is set out in our privacy notice.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not take away any protection you have under the law of your country of residence.
Before starting proceedings, please raise the issue with us so we can try to resolve it directly.
We may update these terms, and the version on this page is the version that applies. Continuing to use the site after a change means you accept it. Terms agreed for an ongoing service are not changed by an update to this page.
